1. How to tell the genuine Fenix product from the fake one?

   Starting From September 1st, 2008, an 11-digit serial number of letters and     figures (ex. ILSSVM00323) will be printed on the back of the packaging or     the head of the light on every Fenix flashlight. By inputting this serial number     into Fenix's official website: fenixlight.com, the flashlights related information     will be displayed. It is a genuine Fenix product if the displayed information in     the screen is consisted with the serial number of the product. Contact Fenix     at service@fenixlight.com or sales@j2ledflashlight.com

2. The flashlight is hot after running for a long time, is this normal?

   Running the flashlight in high brightness mode needs high-power. so it is      normal that the light gets hot. For daily use, Fenix recommends using      flashlights in general mode and not running the flashlight for an extended      period of time. It is recommended to run it less than 10 minutes at      maximum output to avoid overheating.

3.  What should I do if the flashlight flickers or doesn't work?

    There may be several reasons:

     Reason A The battery is dead. Solution:  Replace batteries (Please      confirm the correct installation of anode and cathode).

      Reason B: There is dirt on the screw threads, interface of PCB and other      contacts. Solution: Clean the contact points using a cotton ball soaked in      alcohol.

     Reason C: The head. main body or internal parts of the tail cap are loose.      Solution: Apply some Vaseline on the 0-ring and screw the head and tail      (including inside parts of the tail) tightly. If the above methods don't work,      please contact the distributors and refer to the warranty policy.

4. When I use primary alkaline battery in some types of Fenix flashlights,      such     as LD10, LD20, the runtime of high output can reach the one      when I used     rechargabe Ni-MH battery. Is this OK?

   This is a normal phenomenon. The alkaline battery has a large internal     impedance so that it consumes energy quickly. When the flashlights are in     high output, the battery has large electric current, thus the runtime will be     short. But in medium and low output, the runtime of using alkaline battery is     longer than the one of using Ni-MH battery. So you can choose either of     them according to your actual need.

5. How about the water-resistant capability of Fenix products?

    All models of Fenix flashlights are water-resistant. They can be used in the     rain and shallow water. Some models are noted for different water depths     and can be used within the noted depth.

6. Could I refit or modify the product after I purchased them?

   Please do not refit or modify our products as doing so will void the warranty.

SHIPPING
If an order is received before 1:00 pm (Toronto, Canada time) we can ship your order the same day. If your order was made on Friday after 1:00 pm, we will ship your order on the next business day. We shipped all our order thru Canada Post. Orders thru Canada will be shipped thru Expedited Parcel by Canada Post which includes a delivery confirmation number. Expedited Parcel is ground Service and it is not guarantee that you will received your lights on time. Please enquired about Canada Post Express Service so that you can up-dated your shipping method and get your “lights” on time.

Shipping for the USA and other international destination will be insured and air mail. There will be no postal tracking for USA or international destination unless an up-graded of the shipping is added. Delays can happen as factors beyond my control are custom clearance and the reliability of their mail system.

There is no shipping on Saturday,Sunday or Canada Public Statutory holidays as all postal offices are closed.

Due to bad increment weather, shipping can be delay a day or until the weather is in a better condition to be shipped out.

Please note, J2ledflashlights makes every effort to ensure that all information found on this website is accurate. However, please take into account, in the event that there are incorrect prices or typographical errors, we will do our best to ensure all product information is presented accurately. In the instant that an incorrect price is displayed, and an order has been placed, J2ledflashlights has the right to cancel any such order and we issue a full credit back to the customer do to the incorrect price.

Please note that non-defective items are subject to a 20% restocking fee.
If a non-defective item is returned, please ensure that the original packaging and ALL accessories be included in the package. All items must also be in resalable condition.

In the event that your product is defective, please E-mail us at info@j2ledflashlight.com and let us know regarding the product before shipping it back to us. Shipping by the customer is non-refundable and we are not responsible if the product is lost via the mail to us. If we find your product to be defective, we will gladly exchange it for another item within a 30 day period. In the event that we are out of stock on that particular item, we will issue a refund.
 

Q & A
Smooth reflectors VS Orange peel reflectors.
A smooth reflector will give you a bit more throw, but a more ringy beam with noticeable artifacts. In real life, the ringy beams are not noticeable unless you shine it against a white wall. An orange peel or a texture reflector will reduce throw and give you an uniform smoother beam. It is called an orange peel because the reflector’s surface resemble the surface of a skin of an orange. The beam has a brighter spill and a larger

        Return Policy

Please note that non-defective items are subject to a 20% restocking fee.

If a non-defective item is returned, please ensure that the original packaging and ALL accessories be included in the package. All items must also be in resaleable condition.

In the event that your product is defective, please E-mail us at info@j2ledflashlight.com and let us know regarding the product before shipping it back to us. Shipping by the customer is non-refundable and we are not responsible if the product is lost via the mail to us. If we find your product to be defective, we will gladly exchange it for another item within a 30 day period. In the event that we are out of stock on that particular item, we will issue a refund.

CR123a batteries VS AA batteries .

LED flashlight which are powered by CR123a batteries have more power than “AA” batteries powered led flashlights. More power means more brighter. Cr123a batteries have a more longer shelf life than AA batteries. The cr123a batteries can also endured cold winters that we in Canada have. However, the cr123a batteries are very expensive to purchase. The advantages of AA batteries are that it is the least expensive than the cr123a and it is commonly available. However, AA batteries powered led flashlights are not as bright as the cr123a powered led flashlights. Also, if the temperature gets down to below freezing temperatures, the flashlight might not operate.

Warranties:

j2ledflashlight.com act in accordance with these manufacturers's warranties

Fenixlight Warranty

Olight Warranty

JETBeam Warranty

Please do not ship us the defective flashlight unless you contact us first. We will determine if a problem with a Fenix /Olight / JETBeam Flashlight can be solved before sending in. We have found that many Flashlights some times requires maintenance and cleaning. Defective flashlight must be return to us for us to inspect and repair. Shipping is the reponsibility of the buyer.

Please insure your package as j2ledflashlight.com is not responsible for the lost shipments

Return shipping costs are the responsibility of the buyer. Please contact us first before returning a product for exchange/refund/or warranty repair. Cleaning and maintenance of Fenixlights can be found here . Fenixlight Maintenance and cleaning.

Note: Normal wear-and-tear to the Fenixlight / Olight / JETBeam or any of the accessories are NOT covered by this warranty.

Items purchased from other sellers must be returned directly to that seller for refunds and exchanges.

In other words, if you didn't buy the light from us, please contact the store you bought it from concerning repairs, returns or exchanges.

If there is no proof of purchase such as an invoice or packing slip, your flashlights will not be warranty by us.

Please keep your invoices / packing slip in a safe place.

If products are returned, it must be in a salable condition.

Please return defective flashlight to:

2149604 Ontario Ltd.

J2ledflashlights

1346A Danforth Ave.,

Toronto, Ontario

M4J-1M9

Canada

If you are shipping outside of Canada, please declared " Flashlight under warrranty". This will help clear thru customs faster.

Please notify us first before shipping the defective part, other wise , we will not acknowledge it.

Q5 Cree led VS R2 Cree LED

The performance difference between the Q5 and R2 thru the naked eye is minimal at best. No one else is reporting significant light output from upgrading a Q5 to the R2. Since the Cree Q 5 has been in the markets longer than the R2 Cree, the tint of the bin from the Cree Q5 is much better than the R2 Cree even though the R2 Cree is only a tiny % brighter than the Cree Q5 by a roughly 7%.

J2LEDflashlight.com om

  R2 Cree vs R5 Cree

The R5 Cree is a bit brighter than the R2 Cree,

but the beam is more

floodier and can not throw as far as the R5’s.

The R5's hotspot is larger than the R2's,

On the other hand,

R2’s will have superior throw over the r5’s and have a narrower beam.

Frequent Ask Questions